Frequently Asked Questions (FAQ)

Effective Date: September 26, 2025

Website: https://danilagifts.shop

Danila Gifts LLC is a registered business identified by D-U-N-S® Number 128924976, issued by Dun & Bradstreet for global business verification.

Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States

Phone: +1 (815) 645-0651

Email: contact@danilagifts.shop

Business Hours: 9 AM - 5 PM (Mon-Fri), (GMT-05:00) Eastern Standard Time (New York)

Welcome to our FAQ page! Below you’ll find answers to the most common questions about shopping at Danila Gifts. If you can’t find what you’re looking for, our friendly support team is always happy to assist.

Orders & Products

1. How do I place an order?

Simply browse our collections, add your favorite items to your cart, and proceed to checkout. Enter your shipping details, select a payment method, and confirm your order.

2. Can I modify or cancel my order?

Yes, but you must act quickly:

  • Standard Orders: Cancellation or modifications are allowed within 12 hours of placing the order.
  • Express Orders: Cancellation or changes must be made within 12 hours.
    Once processing begins, we can’t guarantee changes. Please email contact@danilagifts.shop as soon as possible with your order number.

3. Do you accept custom or personalized orders?

Yes, we offer custom gifts and personalized items when specified on the product page.
Note: Custom items cannot be cancelled or returned once production starts.

4. Are all products in stock?

All products listed on our website are generally in stock. If an item becomes unavailable after your order, we’ll contact you immediately for an alternative or a full refund.

Shipping & Delivery

5. Where do you ship?

We currently ship to:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • New Zealand
  • United Arab Emirates

6. What are your shipping options & costs?

We offer:

  • Standard Shipping: 5–7 business days (Mon-Fri) – FREE
  • Express Shipping: 1 business day (Mon-Fri) (Next-Day Delivery) – $50.00 USD

All orders are processed within 1–2 business days (Mon–Fri, excluding holidays).

7. How can I track my order?

Once your order ships, you’ll receive an email with a tracking number.
 You can also track your shipment anytime on our Track Order page.

8. Are there any customs or import fees?

International customers may be subject to customs duties, VAT, or import taxes depending on their country’s regulations. These fees are not included in our prices and must be paid by the recipient.

9. What if my order is delayed?

While we strive to deliver on time, delays due to customs, weather, or courier issues may occur.
If your order is late, contact us with your tracking number and we’ll assist right away.

Payments

10. What payment methods do you accept?

We accept via Bank Transfer only

All transactions are encrypted and secured with SSL protection.

11. What currency will I be charged in?

All orders are processed in U.S. Dollars (USD).
 If you use a different currency, your bank or payment provider may apply a conversion fee.

12. Is my payment information safe?

Yes. Danila Gifts LLC is PCI-DSS compliant, and we never store your credit card or banking details on our servers.

Returns, Refunds & Cancellations

13. Do you accept returns?

Yes, we offer a 30-Day Return Policy for eligible items.
Returned items must be unused, unwashed, and in their original packaging with tags attached.

14. How do I request a return or refund?

  • Email contact@danilagifts.shop with your order number and reason for return.
  • Our team will provide return instructions and the correct return address.
  • Refunds are processed within 10 business days (Mon-Fri) after inspection.

15. Are there any non-returnable items?

Yes, the following cannot be returned or refunded:

  • Custom or personalized gifts
  • Digital or downloadable products
  • Final sale or clearance items

16. What is your cancellation policy?

  1. Standard Orders: Cancellations allowed within 12 hours of purchase.
  2. Express Orders: Cancellations allowed within 12 hours.
    Orders already shipped cannot be cancelled but may be returned following our Refund Policy

Privacy & Security

17. Is my personal information safe?

Absolutely. We use advanced encryption and security protocols to protect your data.
 Please review our Privacy Policy for complete details.

18. Will you share my information with third parties?

Never. Your personal information is used only to process your order and enhance your shopping experience.

General Information

19. Do you offer discounts or promotions?

Yes, we occasionally run sales, special discounts, and coupon codes. Subscribe to our newsletter or follow us.

20. Do you provide gift wrapping or custom messages?

Yes! Many of our products can be gift-wrapped or include a personalized message.
Select the gift-wrap option at checkout (if available) or contact us for special requests.

21. How can I contact customer support?

We’re here to help!

Danila Gifts LLC is a registered business identified by D-U-N-S® Number 128924976, issued by Dun & Bradstreet for global business verification.

Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States

Phone: +1 (815) 645-0651

Email: contact@danilagifts.shop

Business Hours: 9 AM - 5 PM (Mon-Fri), (GMT-05:00) Eastern Standard Time (New York)

Quick Links

Need More Help?

If you have a question that isn’t covered here, please email contact@danilagifts.shop Our team will respond within 24 business hours.